1.Where is the factory location?
Address: No.2 Zhangxing Street, Sanzhang Village, Taoshan Town, Ruian City, Zhejiang Province, China.
2.How to answer technical guidance?
In order to communicate better with our customers, we have opened up a dual-line service channel. No matter online or offline, we always welcome your inquiries and serve you sincerely.
3.How to choose a suitable machine?
Offering us some info about your requirement, like film material and the thickness range of material,etc.
Problem in sale
1. About payment
After signing the contract, 30% of the total payment will be paid in advance, and the factory will accept the payment and pay the full amount of the machine for delivery.
2. About delivery time
About 30-45 working days after receiving the deposit (non-standard machine), the factory will re-decide whether to change the delivery date when the order is confirmed. The standard machine is generally within 30 working days after receiving the deposit.
3. Order tracking
After the customer places an order, our company will send professional personnel to track the order and regularly report the production progress to the customer.
4. Product Transportation
Products are generally shipped from Ningbo Port, China to the destination port by sea.
After-sales issues
1. Shelf life/warranty period of the product
The product warranty period is generally one year, and our company provides lifetime maintenance services. If the machine has quality problems, our company will help the customer to solve it through the following ways:
a. Send spare parts to the customer. b. Remotely assist customers in maintenance. c. Notify our agent company to send personnel to the customer's factory for maintenance. d. Our company directly dispatches relevant personnel to the customer's factory for maintenance.
2. About transportation damage
In the process of product transportation, if product damage occurs, if determined that our product packaging and reinforcement work is not in place, and our company will bear the corresponding losses.
3. Problems during use
If there is any problem in the process of using the product, the customer can directly call or send an email to our after-sales department (24-hour hotline). The personnel of our department will respond immediately and decide on the response measures within 24 hours.